Privacy Policy — Your Data, Protected by fb977

1 Introduction

fb977 is committed to protecting the privacy and personal data of all players, visitors, and prospective users who interact with our platform. This Privacy Policy has been prepared to provide you with a clear and comprehensive account of our data practices, consistent with applicable data protection principles and international best standards for online privacy.

Throughout this document, references to "you" or "the Player" mean any individual who accesses, browses, registers on, or otherwise interacts with the fb977 platform, whether as a guest or a registered account holder. References to "personal data" mean any information that identifies you or can reasonably be used to identify you, directly or indirectly, whether alone or in combination with other data.

fb977 operates as an online casino and sports betting platform targeting players based in Bangladesh, with all services denominated in Bangladeshi Taka (৳ BDT). Our platform serves players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and other locations across the country. The personal data collected may therefore be subject to Bangladeshi data protection standards alongside internationally recognised privacy principles.

2 Information We Collect

2.1 Information You Provide Directly

When you register for an fb977 account or interact with the platform, we collect personal data that you voluntarily submit, including but not limited to:

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (city, district, and country)
• Username and account password (stored in hashed form — never in plain text)
• Payment method details, including bKash wallet number, Nagad account, Rocket account, Upay account, bank account details, or card information
• Government-issued identity document details submitted during KYC verification (e.g., National ID, passport, driving licence)
• Communications you send to the fb977 support team via live chat, email, or any other channel

2.2 Information Collected Automatically

When you access the fb977 platform, certain technical data is collected automatically by our systems and infrastructure, including:

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser version
• Session timestamps, login history, and session duration
• Pages visited, game sessions played, and in-platform navigation paths
• Transaction logs, including deposit amounts, withdrawal requests, bonus redemptions, and wagering activity
• Cookie identifiers and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

In limited circumstances, fb977 may receive personal data about you from trusted third-party sources, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) confirming transaction status
• KYC and identity verification partners who process your identity documentation on our behalf
• Fraud detection and anti-money-laundering (AML) screening services
• Game studio platforms (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO) providing game session logs

3 How We Use Your Data

fb977 uses personal data collected from players for the following defined purposes only. We do not use your data for any purpose that is incompatible with these stated purposes without your explicit prior consent:

• Account Registration & Management: To create and manage your fb977 account, verify your identity, and provide you with access to the platform's features and games.
• Payment Processing: To process deposits and withdrawals made through bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard, and to maintain accurate transaction records.
• KYC & Age Verification: To confirm that you are at least 21 years of age and are eligible to use the fb977 platform in accordance with our Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 support team.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, money laundering, account abuse, or any other unlawful activity on the platform.
• Responsible Gaming Enforcement: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and comply with our responsible gaming commitments.
• Promotions & Personalisation: Where you have opted in to receive marketing communications, to send you information about relevant bonuses, promotions, and platform updates tailored to your preferences.
• Legal & Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain required record-keeping obligations.
• Platform Improvement: To analyse aggregated, anonymised usage patterns to improve the fb977 platform's performance, game selection, and user experience.

4 Legal Basis for Processing

fb977 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms and Conditions you accepted when registering your fb977 account — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, age verification requirements, and financial record-keeping mandates.
• Legitimate Interests: Processing carried out for fb977's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and general business analytics — provided such interests are not overridden by your fundamental privacy rights.
• Consent: Processing for optional purposes such as receiving promotional communications and marketing messages. You may withdraw your consent to marketing communications at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.

5 Data Sharing & Third Parties

5.1 Service Providers

fb977 shares personal data with carefully selected third-party service providers who assist in operating the platform. All such providers are engaged under contractual data processing agreements that require them to protect your data and use it solely for the purposes specified by fb977. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard — for transaction processing and confirmation.
• KYC and identity verification providers — for age verification and document authentication.
• Fraud prevention and AML screening services — to identify and prevent financial crime.
• Game studio platforms (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, Play'n GO) — for game session data necessary to resolve disputes and verify outcomes.
• Cloud hosting and infrastructure providers — for secure data storage and platform operation.
• Customer support platform providers — for managing live chat and support ticket communications.

5.2 Legal Disclosures

fb977 may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies without prior notice to you where required to do so by applicable law, court order, or other binding legal instrument. Such disclosures will be limited strictly to what is required by the applicable legal obligation.

5.3 No Data Sales

Under no circumstances does fb977 sell, rent, auction, or otherwise commercially transfer your personal data to any third party for that party's own marketing or commercial purposes. Your personal data is not a product. It is information entrusted to us for the specific operational purposes described in this policy.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your preferences, maintain session continuity, and gather analytics about how the site is used.

6.2 Cookies Used by fb977

fb977 uses the following categories of cookies on its platform:

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during a game session and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core platform functionality.
• Performance & Analytics Cookies: Used to collect anonymised data about how players navigate the fb977 platform, which games are most popular, and where technical errors occur. This data is used solely to improve platform performance.
• Functional Cookies: Used to remember your preferences such as your preferred language, display settings, and last-visited game category, so that your experience is consistent across sessions.
• Fraud Prevention Cookies: Used by our security systems to detect anomalous behaviour, identify potential account takeover attempts, and flag unusual transaction patterns.

6.3 Managing Cookies

You may configure your browser settings to refuse, block, or delete cookies at any time. Please note that disabling essential cookies will impair or entirely prevent your ability to log in and use the fb977 platform. Instructions for managing cookies are available in your browser's help documentation. fb977 does not respond to browser "Do Not Track" signals at this time.

7 Data Retention

fb977 retains personal data only for as long as is necessary to fulfil the specific purpose for which it was collected, or as required by applicable law or regulation. The general retention framework applied by fb977 is as follows:

• Active Account Data: Retained for the full duration of your registered account's active status on the fb977 platform.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, consistent with standard financial record-keeping and AML compliance requirements.
• KYC and Identity Verification Documents: Retained for a minimum of 5 years from the date of submission, or such longer period as may be required by applicable law.
• Customer Support Communications: Retained for a period of 3 years from the date of the last communication in a support thread, after which they are archived or deleted.
• Closed or Suspended Accounts: Core account and transaction data is retained for a minimum of 5 years following account closure or suspension, after which it is securely deleted or anonymised.
• Marketing Preferences: Retained until you withdraw consent for marketing communications, at which point your marketing preference data is updated immediately and promotional emails cease within 5 Business Days.

Following the expiry of applicable retention periods, personal data is either securely and permanently deleted or anonymised such that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

8 Your Rights

As a player whose personal data is processed by fb977, you hold the following rights with respect to your information. To exercise any of these rights, please contact the fb977 Data Team at [email protected] with the subject line "Privacy Rights Request":

• Right of Access: You have the right to request a copy of the personal data fb977 holds about you, along with information about how it is used and who it has been shared with.
• Right to Rectification: If any personal data fb977 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to fb977's legal obligations to retain certain data (e.g., financial records).
• Right to Restriction of Processing: You may request that fb977 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of that data is being resolved.
• Right to Data Portability: Where technically feasible, you may request that your personal data be provided to you in a structured, machine-readable format for transfer to another service.
• Right to Object: You have the right to object to the processing of your personal data carried out on the basis of fb977's legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without penalty, subject to the limitations described in Section 4.

9 Children & Minors

The fb977 platform is strictly intended for adults aged 21 years and above. fb977 does not knowingly collect, store, or process personal data belonging to individuals under the age of 21. If you are under 21, you must not register an account, access the platform, or provide any personal data to fb977 under any circumstances.

If fb977 becomes aware or reasonably suspects that an account is held by or on behalf of a person under the age of 21, we will immediately suspend the account, initiate age verification procedures, void any transactions or winnings associated with the account, and securely delete any personal data collected in connection with that account.

If you are a parent or guardian and believe that a minor in your care has registered on the fb977 platform or provided personal data to us, please contact our support team immediately at [email protected]. We will take prompt action to close the account and remove the associated data.

fb977 recommends that parents and guardians use parental control software to prevent minors from accessing online gambling platforms. Free parental control tools are available from reputable technology providers and can be configured to block access to online casino and sports betting websites.

10 Data Security

fb977 implements a comprehensive set of technical and organisational security measures designed to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the fb977 platform is encrypted in transit using industry-standard TLS protocols. The presence of a padlock icon in your browser's address bar confirms an active encrypted connection.
• Encrypted Data Storage: Sensitive personal data, including identity documents and financial details, is encrypted at rest using strong encryption standards. Passwords are stored exclusively in hashed, salted form and are never stored or transmitted in plain text.
• Access Controls: Access to personal data within fb977's internal systems is restricted on a strict need-to-know basis. All staff and contractors with data access are subject to confidentiality obligations and undergo security awareness training.
• Fraud Detection Systems: Real-time automated monitoring systems scan for anomalous activity patterns, including suspicious login attempts, unusual transaction behaviour, and indicators of account compromise.
• Regular Security Reviews: fb977 conducts periodic internal security assessments and engages third-party security specialists to perform vulnerability assessments of the platform's infrastructure.
• Incident Response: In the event of a data security incident that poses a material risk to your personal data, fb977 will notify affected players without undue delay, describing the nature of the incident, the data involved, and the remediation steps taken.

While fb977 takes all reasonable precautions to protect your personal data, no online platform can guarantee absolute security against all threats. You are also responsible for maintaining the security of your own account credentials — please review Section 4 of our Terms and Conditions for your account security obligations.

11 International Data Transfers

The fb977 platform serves players located in Bangladesh. However, some of the third-party service providers we work with — including cloud infrastructure providers, game studio platforms, and KYC verification services — may process data on servers located outside of Bangladesh.

Where personal data is transferred to or processed in a jurisdiction outside Bangladesh, fb977 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Privacy Policy. These safeguards may include:

• Contractual clauses requiring recipient organisations to process data in accordance with applicable privacy standards.
• Engagement of service providers operating in jurisdictions recognised as providing adequate data protection standards.
• Technical measures including encryption of data in transit and at rest during cross-border transfers.

By using the fb977 platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to third-party service providers who may be located outside Bangladesh, subject to the safeguards described above.

12 Policy Amendments

fb977 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or operational procedures. Any material amendments to this Privacy Policy will be communicated to registered players via their registered email address and via a prominent notice displayed on the fb977 platform for a minimum period of 7 calendar days before the amended policy takes effect.

The "Last Updated" date at the top of this document will be revised each time a change is made. We encourage you to review this Privacy Policy periodically to remain informed of how fb977 handles your personal data. Your continued use of the fb977 platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with any material amendment to this Privacy Policy, you must cease using the fb977 platform and may request account closure in accordance with the Account Closure provisions in our Terms and Conditions.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or fb977's handling of your personal data, please contact our dedicated support and data team using the details below. All privacy-related enquiries are handled by trained personnel and will receive a substantive response within the timeframes stated in Section 8.

• Email: [email protected] (Subject line: "Privacy Policy Enquiry" or "Privacy Rights Request")
• Support Availability: 24 hours a day, 7 days a week, including Bangladesh public holidays
• Response Time: Initial acknowledgement within 5 Business Days; substantive response within 30 calendar days
• Operating Timezone: Bangladesh Standard Time (BST, UTC+6)